Sales SupportMarch 1, 2009 By: Lotus Abrams American Salon
If you've been relying solely on your stylists to generate retail sales profits for your salon, now may be the time to turn to additional tools like your salon software for support. "This economy finally has the industry focused and listening intently to how they can grow their businesses and manage costs with their software," says John Harms, president and founder of Harms Software, makers of Millennium software. "It's time to go beyond the surface of the applications salons use on a daily basis."
Millennium offers a number of tools to assist salon staff and management in meeting their retail sales goals. The Product Prescriptions & Analysis feature, for example, helps employees determine the best products for each client's hair type, shows past product purchases and alerts staff when clients may need to restock. The program also includes the Inventory Wizards tool, which identifies slow-moving products. "It's critical to cash-flow management to identify slow-moving inventory so you can mark it on sale or create a promotion to move it out of your salon," Harms says. Additionally, Millennium's new Product Retention report tracks how many clients bought particular products and what percentage of them bought those products again, so that staff can directly address clients' satisfaction with the products they purchase. harms-software.com —L.A.