Salon Business

Connect With Your Customers

April 1, 2008 By: American Salon Staff American Salon

---

Connect With Your Customers

As consumers become more demanding and the competition intensifies in today's beauty industry, it's no longer enough just to offer quality services and professionalism. In Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience (John Wiley & Sons, 2007), Jonathan M. Tisch, CEO of Loews Hotels, offers a detailed look at why creating an intimate, positive and long-lasting connection with customers is the key to success in today's business climate. Using real-life examples, he engagingly illustrates how you can accomplish this goal. —C.W.

Bookmark it: digg del.icio.us technorati yahoo facebook twitter

• Home
• Advertising Information
• Check Out / Buy Classifieds
• Contact Us
  • Sales
  • Editorial
• Marketing Services
  • Careers
  • Products + Services
  • Lists
• Subscribe/Renew