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Better Business
February 1, 2008 By: American Salon Staff American SalonOnce appointments are booked, customized reminder calls, e-mails and text messages, offered by many software systems, can significantly reduce no-shows. If you do experience a cancellation, however, Millennium, Rosy and Unique offer a feature that allows clients to be put on a waiting list; if an appointment becomes available, the software notifies the booking agent. ClientTrak! and Leprechaun also tackle this issue with their ProActive E-Mailing tool, which sends e-mails to all clients not currently in your appointment book to alert them of last-minute openings that can be offered at a promotional rate.
Contact these companies to get more information on how to keep your appointment book full. —L.A.
ClienTrak! Spa and Salon Software: 800/397-4582; clientrak.com
Crimpers Management Software: 877/727-4673; crimpers.com
Extended Technologies: 800/632-5527; extendedtechnologies.com
Floydware: 630/469-1078; www.floydware.biz
Harms Software: 888/813-2141; harms-software.com
Leprechaun Spa & Salon Software: 800/373-1684; leprechaun-software.com
ProSolutions Software: 800/710-3879; prosolutionssoftware.com
Salon Iris Software: 888/803-4747;
saloniris.com
Unique Salon Software: 800/586-4783; salonpages.com
Our Town
San Francisco, CA, nicknamed "The City by the Bay," is a mecca of diversity, architecture and art. Nicole Palmieri found four salons that stand out from the rest, leaving locals and visitors alike with as much character as the city itself.
1. 77 Maiden Lane
When it first opened in 1985, 77 Maiden Lane offered only hair services, but since that time, it has expanded into a full-service salon and spa. The expansion came when the salon moved to a different floor in the building and occupied a space formerly filled by a radio station. "We've been around for so many years and one thing we take the most pride in is our excellent staff and great customer service," says Michael Rhine, director of advertising. "Our consistency throughout the years is what attracts clients." Clients ranging from socialites to celebrities to locals enjoy treatments including haircuts and color, massages and makeup application. The 10,000-square-foot space, which features an urban, contemporary decor, often hosts events, including art gallery showings, educational seminars and fashion shows for clients and locals.
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